Overview
Thank you for supporting Banana Frog Milk! We strive to create unique and high-quality art and products. Because each item is crafted with care, we have a specific return policy in place to ensure that both our customers and our small business are protected.

Returns and Exchanges

1. Online Purchases:

   • Art Prints, Stickers, and Subscription Products: Due to the nature of our custom, handmade items, we generally do not accept returns or exchanges on art prints, stickers, or subscription products. However, if there’s a problem with your order (such as a defect or damage), please contact us within 7 days of delivery, and we’ll work to resolve it.

   • Oopsie Bags and Sticker Vends: These items are non-refundable and final sale.

   • Other Crafts: For other items purchased through our online store, returns or exchanges may be accepted within 14 days of delivery, provided the item is in its original condition and packaging. Customers are responsible for return shipping costs.

2. In-Store Purchases:

   • For items purchased in our physical store, returns are accepted within 14 days with a receipt. Items must be in original condition. We can issue a store credit or exchange, but refunds to the original payment method are typically not offered.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right with a replacement, exchange, or store credit.

Non-Returnable Items
Certain items are not eligible for return, including:

• Custom or personalized items

• Oopsie Bags and Sticker Vends

• Sale or discounted items

• Opened sticker packs or subscription products

Return Process
To initiate a return or exchange, please contact us at [your email address]. For mailed returns, please use our P.O. box address, provided during your return confirmation, and retain tracking information.

Refunds
Approved refunds are issued as store credit or to the original payment method, depending on the item. Refunds are processed within 7-10 business days of receiving the returned item.

Contact Us
Questions about our return policy? Please email us at [your email address], and we’ll be happy to help!